Reimbursement policy
Our policy lasts 30 days. If more than 30 days have elapsed since your purchase, we unfortunately can not offer neither refund nor exchange.
To be able to be returned, your article must be unused and in the state where you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial repayments are granted: (if applicable)
* Any article that is not in its original state, which is damaged or which is lacking parts for a not due to an error on our part.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return received and inspected, we will send you an e-mail to indicate that we have received the returned item. We will also specify you if your refund is approved or refused.
If approved, your refund is then treated and your credit card or initial average payment is automatically credited within a few days.
Refunds delayed or missing (if applicable)
If you have not received a refund yet, check out your bank account first.
Then contact the issuing company of your credit card because it may be that the official display of your refund takes a little time.
Then contact your bank. The display of a refund is often preceded by a processing time.
If you have done all these steps and you still have not received your refund, contact us at the following address: hello@lafemmevertuueuse.com.
Articles sold or in promotion (if applicable)
Only normal price items are refundable. Unfortunately, the items sold or in promotion are not.
Exchanges (if applicable)
We only replace the articles originally defective or damaged. If you have to replace yours with the same article, please send us an e-mail to hello@lafeemmevertuuse.com and send your article to: Place Colette Lepage, Montreuil, 93100, France.
Gifts
If the item has been marked as a gift at the time of purchase and if you have been shipped directly, you will receive a gift credit worth equivalent to that of the returned item. Once the article returned received, a good gift will be sent to you by post.
If the item has not been marked as a gift at the time of purchase, or if the person at the origin of the gift has been sent the order in order to put it back later, it is to She will send the refund and she will know that you returned his gift.
Shipment
To return your product, you must send it to the following postal address: Place Colette Lepage, Montreuil, 93100, France.
The shipping costs associated with the return of your item are your responsibility. They are not refundable. If you receive a refund, the cost of shipping the return will be deducted.
Depending on where you live, the receipt of your product exchanged may vary.
If you ship an article worth more than 75 €, we recommend using a shipping tracking service or sending your shipment. We do not guarantee that we will receive the returned item.