Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
* Any item that is not in its original condition, damaged or missing parts for a reason not due to error on our part.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We'll also let you know if your refund is approved or declined.
If approved, your refund is then processed and your original credit card or payment method is credited automatically within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company , as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you've completed all of these steps and still haven't received your refund, contact us at hello@ eliocrea.fr.
Sale or promotion items (if applicable)
Only regular priced items are refundable. Unfortunately, items on sale or on sale are not.
Exchanges (if applicable)
We only replace items that were originally faulty or damaged. If you need to replace yours with the same item, email us at email@example.com and send your item to: Place Colette Lepage, Montreuil, 93100, France.
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the person receiving the origin of the gift had the order sent to you in order to give it to you later, it is to her that we will send the refund and she will therefore know that you have returned her gift.
To return your product, you must send it to the following postal address: Place Colette Lepage, Montreuil, 93100, France.
The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you ship an item worth more than €75, we recommend using a trackable service or insuring your shipment. We do not guarantee that we will receive the returned item.